Concrete Made to Order Guide
Many of our products are custom made to order. Our concrete products typically have the lengthiest delivery times if not in stock, particularly because they require time to cure before we can ship them.
Vases, pots, and planters have the lengthiest delivery times. They require the most time to manufacture, particularly if they have a smooth finish, painted design, and protective coating.
Ensure that all contact information is current as we may require confirmation of certain items prior to commencing production.
If you need assistance with your order or have any inquiries, please reach out to us via email at info@bluemoonworkshop.co.uk or by using the contact us form
Instructions for placing a custom order
If the desired product you are looking for is not currently available, it could potentially be custom-made upon request
A link will be provided at the bottom of the description box if the product is available for ordering. Example below.
Alternatively, you may visit our Hand made to order product page below
Information Needed & Confirmation
Please ensure all necessary details such as color and finish are chosen or entered in the special instruction box during checkout. We will email you to confirm your choices before production starts.
Please double-check that all contact information is accurate. Failure to receive an email confirmation verifying the accuracy of your order may cause delays or lead to cancellation.
Measurements & Weights
Please note that the measurements and weights provided in the product descriptions are estimates based on previous versions of the product. Due to its handmade nature, exact measurements and weights will vary.
Dispatch & Delivery Times
Our products are meticulously handcrafted, which means they require sufficient time for creation and finishing.
Our goal is to speed up the time it takes to send out orders by focusing on making products that haven't been requested yet up to a specific point in the manufacturing process. However, there may be situations where it is not feasible to do so, necessitating the creation of made to order products from scratch and giving priority to ordered products.
Each product description includes estimated dispatch times. We strive to provide regular updates on the progress and will notify you when the item is ready to be dispatched. Feel free to reach out to us anytime at info@bluemoonworkshop.co.uk or through the contact us form if you want to check on the progress.
Delivery typically takes 2-4 business days after it has been dispatched, depending on the chosen shipping method and courier.
Concrete Protective Finishes
We recommend a protective coating to all our concrete products.
External protections help with keeping your purchase looking good for longer.
Internal protections can help with water resistance.
If you have any questions, please reach out to us at coating@bluemoonworkshop.co.uk or utilize the contact us form on our website.
Internal Protection
Pots & Flowerpots - Because concrete is porous, we apply water resisting agents inside these items as standard to assist with water retention for any soil that may be used inside, so it does not dry out to quickly.
Vases - Protection levels differ among vases, with each vase's waterproof status mentioned in the description.
Some are decorative only and do not hold any liquids.
Water resisting agents are applied to some to help with water retention, while we cannot guarantee 100% effectiveness due to the variables in concrete characteristics, this process is typically effective.
Certain products feature internal plastic liners that make them completely watertight unless the lining is punctured by something sharp.
If dark spots appear on the exterior of your vase, this may indicate water seepage. It is advisable to remove any liquid and allow the vase to air dry naturally.
In the event that you suspect water seepage or have any inquiries, kindly reach out to us.
External Protection.
External Protective coatings available at no extra charge.
A transparent layer providing adequate safeguard against minor impacts and collisions.
Available in matt, satin & gloss finishes.
A Polyurethane protective coating is applied to some products.
A transparent and durable coating, that is also food safe. The use of this would be indicated in the product description.
Available in matt, satin & gloss finishes.
Wax Coating
Resin Protective Coating
Resin Coating available at extra charge on some products.
Resin is a durable transparent coating providing excellent protection. Price varies for each product.
If No price is visable next to a resin coated selection or if it's selection is crossed out then for pricing, reach out to us through the email address coating@bluemoonworkshop.co.uk or utilize the contact us form on the site.