Concrete Made to Order Guide

Many of our products are custom made to order. Our concrete products typically have the lengthiest delivery times if not in stock, particularly because they require time to cure before we can ship them.

Vases, pots, and planters have the lengthiest delivery times. They require the most time to manufacture, particularly if they have a smooth finish, painted design, and protective coating.

Ensure that all contact information is current as we may require confirmation of certain items prior to commencing production.

If you need assistance with your order or have any inquiries, please reach out to us via email at info@bluemoonworkshop.co.uk or by using the contact us form

Instructions for placing a custom order

If the desired product you are looking for is not currently available, it could potentially be custom-made upon request

A link will be provided at the bottom of the description box if the product is available for ordering. Example below.

Alternatively, you may visit our Hand made to order product page below   

 

Information Needed & Confirmation

Please ensure all necessary details such as color and finish are chosen or entered in the special instruction box during checkout. We will email you to confirm your choices before production starts.

Please double-check that all contact information is accurate. Failure to receive an email confirmation verifying the accuracy of your order may cause delays or lead to cancellation.

Measurements & Weights

Please note that the measurements and weights provided in the product descriptions are estimates based on previous versions of the product. Due to its handmade nature, exact measurements and weights will vary.

Dispatch & Delivery Times

Our products are meticulously handcrafted, which means they require sufficient time for creation and finishing.

Our goal is to speed up the time it takes to send out orders by focusing on making products that haven't been requested yet up to a specific point in the manufacturing process. However, there may be situations where it is not feasible to do so, necessitating the creation of made to order products from scratch and giving priority to ordered products.

Each product description includes estimated dispatch times. We strive to provide regular updates on the progress and will notify you when the item is ready to be dispatched. Feel free to reach out to us anytime at info@bluemoonworkshop.co.uk or through the contact us form if you want to check on the progress.

Delivery typically takes 2-4 business days after it has been dispatched, depending on the chosen shipping method and courier.